Due to the digital download nature of our collectible products there is a strict NO REFUND policy.
Where can I find my purchase details?
In addition to an email receipt being sent to you for each purchase, Hot Drop collectible purchase details are also available in My Account in “Past Orders”. On this page, simply click on the transaction to view more details.
Where can I see my purchased Hot Drop collectible?
Hot Drop collectible media can be viewed in My Account in “My Drops”. On this page, simply click on the Hot Drop collectible you would like to view and it will open the player to watch the full version of the media.
Available Payment Methods?
You can buy a Hot Drop using a variety of payment methods, including both debit and credit card options
– Purchase Hot Drops with both credit and debit cards (Visa, Mastercard) during checkout in USD. *Other currencies Coming Soon*
US Debit Card/Credit Card Processing
2.9% 30¢ or $5 minimum, whichever is greater
International Debit Card/Credit Card Processing (Outside the US)
3.9% 30¢ or $5 minimum, whichever is greater
Algeria, Argentina, Australia, Austria, Belarus, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Germany, Greece, Hong Kong, Iceland, India, Indonesia, Israel, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Nepal, The Netherlands, New Zealand, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Tanzania, Thailand, Turkey, Vietnam
Back in 2019, VISA, Mastercard, and other card networks started to identify cryptocurrency purchases differently from other merchants. Some banks started to impose Cash Advance fees on those transactions resulting in unexpected fees to the end-user.
If your country is not listed above, unfortunately we cannot currently process orders for you. We are working hard to constantly improve the experience for our customers and will be adding new features and more supported countries in the future. Please check back soon!
A payment can fail for a few reasons. Here what to check before sending in a support ticket:
This message is shown when your 7-day rolling limit has been reached! The weekly limit will be refreshed 7 days from your last purchase amount. Please see our current limits below:
USA Domestic Limits
$500.00 weekly | $5,000.00 yearly
$1,000.00 weekly | $7,500.00 yearly
Orders submitted through Wyre Checkout usually take less than a minute to authorize and complete. Once an order is completed, it is sent out through the blockchain for delivery.
Please note that it can take up to 30 minutes for the transaction to confirm and be delivered on the blockchain. You may have seen increasingly longer wait times with the Ethereum network, as there have been very high levels of network congestion and higher than normal gas fees.
Also, note that we do not control the blockchain as it is a separate entity to Wyre or myhotdrops.com.
Unfortunately, no. Once an order has failed, we are not able to submit it again. A new order must be submitted.