Orders + Payments

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Refund Policy:

Due to the digital download nature of our collectible products there is a strict NO REFUND policy.

Where can I find my purchase details?

In addition to an email receipt being sent to you for each purchase, Hot Drop collectible purchase details are also available in My Account in “Past Orders”. On this page, simply click on the transaction to view more details.

Where can I see my purchased Hot Drop collectible?

Hot Drop collectible media can be viewed in My Account in “My Drops”. On this page, simply click on the Hot Drop collectible you would like to view and it will open the player to watch the full version of the media.

Available Payment Methods?

You can buy a Hot Drop using a variety of payment methods, including both debit and credit card  options 

     – Purchase Hot Drops with both credit and debit cards (Visa, Mastercard) during checkout in USD. *Other currencies Coming Soon*

  • – Purchase Hot Drops with cryptocurrencies such as Bitcoin (BTC), Ether (ETH),  DAI, USDC, Avalanche (AVAX), or Chainlink (LINK) *Coming Soon*
Transaction Processing Fees:

US Debit Card/Credit Card Processing

2.9% 30¢ or $5 minimum, whichever is greater

*** PLEASE NOTE: Unfortunately Wyre Checkout is non-operational in New York and Texas. We are working on a solution for all states and adding additional countries. Please check back soon!***

International Debit Card/Credit Card Processing (Outside the US)

3.9% 30¢ or $5 minimum, whichever is greater

*PLEASE NOTE: Wyre Checkout currently supports the following international countries:

Algeria, Argentina, Australia, Austria, Belarus, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Germany, Greece, Hong Kong, Iceland, India, Indonesia, Israel, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Nepal, The Netherlands, New Zealand, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Tanzania, Thailand, Turkey, Vietnam

Back in 2019, VISA, Mastercard, and other card networks started to identify cryptocurrency purchases differently from other merchants. Some banks started to impose Cash Advance fees on those transactions resulting in unexpected fees to the end-user.

My country isn’t listed above, can I still make purchases on your site?

If your country is not listed above, unfortunately we cannot currently process orders for you. We are working hard to constantly improve the experience for our customers and will be adding new features and more supported countries in the future. Please check back soon!

Why did my order fail?

A payment can fail for a few reasons. Here what to check before sending in a support ticket:

  • – Check with your bank-issued card to see if you have any holds/blocks for this type of transaction.
  • – Make sure you are not in a non-supported US state or country
  • – Note we do not accept Apple Cash or Prepaid Card at this time 
  • – Review your Card billing info
  • – We currently only accept Visa and MasterCard. This can be debit or credit
  • – Make sure you are using a mobile phone # and not a Landline/VOIP #
  • In any of these cases, we have a few recommendations that might help your next transaction complete processing successfully. We recommend to always:
    • – Check our geographic restrictions here. Any states or countries that are listed we cannot currently support transaction processing in that jurisdiction. We keep this list updated, and you can expect this list to get shorter!
    • – Sometimes there are issues with your issuing bank not authorizing your transaction. We recommend contacting your bank card issuer for more information, as you may need to authorize Wyre as a merchant to continue making purchases.
    • – Keep your billing information updated, including your Apple Pay profile for the debit/credit card you are using.
    • – Any prepaid card which includes Cashapp, Transferwise, Revolut, N26, and others is not currently accepted if you are using one of those, you will have to try another card.
  • Lastly, it is important to note that if your order failed and there are amounts appearing on your statement – these are only temporary authorizations. These will disappear within 2-3 business days.
  • Why did I receive an error for the weekly limit reached?

    This message is shown when your 7-day rolling limit has been reached! The weekly limit will be refreshed 7 days from your last purchase amount. Please see our current limits below:

    🇺🇸 USA Domestic Limits

    $500.00 weekly | $5,000.00 yearly

    🌎 International Limits

    $1,000.00 weekly | $7,500.00 yearly 

    Why did my order take so long to process?

    Orders submitted through Wyre Checkout usually take less than a minute to authorize and complete. Once an order is completed, it is sent out through the blockchain for delivery.

    Please note that it can take up to 30 minutes for the transaction to confirm and be delivered on the blockchain. You may have seen increasingly longer wait times with the Ethereum network, as there have been very high levels of network congestion and higher than normal gas fees.

    Also, note that we do not control the blockchain as it is a separate entity to Wyre or myhotdrops.com. 

    Am I able to submit my order for reprocessing?

    Unfortunately, no. Once an order has failed, we are not able to submit it again. A new order must be submitted.

https://support.sendwyre.com/hc/en-us/articles/360058104333-Card-Processing-FAQs

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